第11篇 临床支持专员岗位职责

临床支持专员clinical support specialist 隐适美中国invisalign china 爱齐(上海)商贸有限公司,隐适美,隐适美中国invisalign china,爱齐 summary

this position is responsible for handling clinical-related issues, internal and external, for align technology in china. responsibilities fall in three broad categories but may not be limited to:

1. training of customers (internal & external) and/or speaking in clinical settings on behalf of the company,

2. clinical support to customers especially on clincheck, attachment and troubleshooting,

3. contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.

essential duties and responsibilities include the following. other duties may be assigned.

• manage day to day tasks within clinical department.

• provide clincheck review and clinical support to customers to improve their invisalign operation skills.

• handle clincheck related complaint and troubleshooting.

• provide clinical training (internal) – establish and oversee internal clinical education to align employees, in particular sales, customer service and marketing.

• represent align clinical present at academic and professional align events to customers.

• provide clinical feedbacks to research project and new product launch to improve products.

• work with local speakers in the development of publications that can be used by at as case studies

• follow departmental procedures to obtain 100% accuracy and completeness in all areas

• obtain & maintain appropriate knowledge level of employees on products and process through employee training & development

• participate in assigned clinical projects to support

• spend approximate 20-50% working time to travel and support local education events, customer visit or take training.

additional responsibilities:

• participate in proactive team efforts to achieve departmental and company goals.

• perform other duties as assigned.

qualifications

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. the requirements listed below are representative of the knowledge, skill, and/or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

highly organized

action oriented

takes initiative

results oriented with proven experience

independent and able to work autonomously

strong time management skills

task-oriented-quick to respond

expert in powerpoint, excel, word, and overall computer and computer organizational skills

experience with invisalign ids and clincheck software

good communication skills

education and/or experience

dds degree or equivalent; certificate of dentistry from an accredited university; master of orthodontics degree or equivalent is desired

fluent in english

.

work schedule / hours

the normal work hours and days assigned to this position are: mon-fri 9:00am to 6:00pm.