第4篇 clientservicespecialistcsc客服专员岗位职责职位要求

职责描述：

principal activities （主要工作内容） · becomes familiar with assigned clients and uti supporting teams（熟悉所负责客户和公司内部相关支持团队） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客户托书，取得客户运输指示，通知相应分公司操作团队安排) · centrally receives quote enquires and complete quote on time (集中接受客户询价，按时完成报价) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系统或手工报表给所负责客户，如货物状态更新、运输时间汇总、费用确认清单等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中响应客户服务方面的疑问/反馈，调查原因并协调其他支持团队解决问题) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主动监控急货和特殊货物的主要操作点，如超常和高价值等，及时更新结果给客户) · enters data into client or uti if required.(输入客户或uti系统所需数据) skills/background/qualifications/experience 录用条件 1. college degree or above （大专或以上学历） 2. round 3-5years working experience on customer service or operation in forwarding industrial（3-5年国际货运代理行业的操作或客户服务工作经验） 3. fluent english in oral， writing and listening(cet-4)（英语熟练，大学英语四级水平） 4. knowledge on operation process(air or ocean) （了解货运代理作业流程） 5. good communication skills （良好沟通技巧） 6. hard and team worker （团队合作，工作努力） 7. good computer skills. well versed in office software， especially on word，excel and ppt （良好电脑应用技能）

岗位要求：

学历要求：大专

语言要求：不限

年龄要求：不限

工作年限：3-5年