第4篇 进口操作主管岗位职责

海运进口操作主管 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:

organize, coordinate and monitor the daily seafreight import operation of team.

lead the team to full fill seafreight import related activities and meet the requirements of the clients.

primary responsibilities:

1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.

2. take lead for new account on board and arrival incl but not limited to sop review and implementing.

3. provide and contribute ideas on process design and make appropriate recommendation on transportation solutions.

4. supervise the team to provide high quality service to customers and minimize service failure and customer complain.

5. maintain good relationship with service provider including warehouse / customs broker / booking agent / ocean carriers / trucking and ensure the service deliveries in accordance with our customers’ requirements.

6. conduct the on-job training for new staff and monitor the performance review for team members.

7. ensure team member update finance system correctly and accurately.

8. work as team role model for operation & customer service quality / attendance performance

9. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.

additional responsibilities:

1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.

2. at least 2 year of team management experience is preferred.

3. familiar with the procedure of seafreight import operation and forwarding related knowledge.

4. fluent in both oral and written english and chinese, cet-4 or above.

5. high sense of responsibility, good team spirit and be able to work under pressure.

6. good sense of customer service and good problem-shooting capability.

7. good interpersonal and communication skills.

8. good microsoft office operation skills.