第5篇 现场技术支持工程师岗位职责

现场技术支持工程师

responsibilities:

critical extension of sales by supporting account managers and regional sales managers –

ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service

summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary

provide training to internal fses and external oem aftersales technical support engineers

ensure critical application knowledge obtained in the field is communicated back into the factories to improve existing and development of new products

support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing

feed system/ product tests into adc application labs

requirements:

minimum 5 years in hvac field, refrigeration&ac system design experience is preferred;

bachelor or above;

open mind for learning/customer mindset

good at communication

frequent business travel (average 2-3 days/week)

fluent spoken/written english preferred

oil free system experience is preferred

responsibilities:

critical extension of sales by supporting account managers and regional sales managers –

ensure danfoss products are being properly handled and installed at the customer’s factory or at the contractor’s jobsite and provide customer field support/troubleshooting in commissioning/service

summarize all failure cases in dedicated customers and prepare monthly/annual failure analysis report and summary

provide training to internal fses and external oem aftersales technical support engineers

ensure critical application knowledge obtained in the field is communicated back into the factories to improve existing and development of new products

support the collection of a full overview per application from technical point of view like trends, major players, competitor’s engagements, etc in cooperation with marketing

feed system/ product tests into adc application labs

requirements:

minimum 5 years in hvac field, refrigeration&ac system design experience is preferred;

bachelor or above;

open mind for learning/customer mindset

good at communication

frequent business travel (average 2-3 days/week)

fluent spoken/written english preferred

oil free system experience is preferred