第2篇 学习区管理员岗位职责任职要求

学习区管理员岗位职责

club house administrator 学习区管理员 华特迪士尼(中国)有限公司 华特迪士尼(中国)有限公司，华特迪士尼 club housemanagement

学习区管理

- administer learner check-in andregistration when they enter the club house.

- confirm the identity of parents whenlearners leave the club house.

- assume the responsibility oflearner’s safety and security in the club house.

- help to organize and participate incenter marketing， academic and social events as needed.

- apply hand sanitizer to everylearner.

- ensure that data discrepancies incheck-in lists are clearly documented and appropriately communicated.

- other tasks assigned by operationssupervisor.

- 当学员进入学习区之后，管理学员的报到和登记

- 当学员离开时确认家长身份

- 对学员在学习区的安全和安保负责

- 如有需要，帮助组织并参与中心的营销，学术和社会活动

- 为每���学员提供手部消毒

- 及时清晰的记录并适当的汇报学员报到清单中的不相符的地方

- 完成运营主管安排的其他工作

serviceand operational standards

服务和营运标准

- ensure learner safety and securityin clubhouse.

- ensure all guests (includinglearners， guardians， cast members， visitors) are greeted in a warm and friendlymanner when entering into clubhouse

- ensure all guests (includinglearners， guardians， cast members， visitors) departure with fond farewell， andusing learner’s names when checking out of clubhouse.

- assist to comply inquiries and needs of learnersand their guardians in time and at all time.

- provide feedback to trainers， courseconsultants， the lld or center manger on learner and parent issues that arise.

- assist in the reception area ifneeded.

- understand the operations manual andadministrative procedures as well as be able to articulate disney englishprograms and courses.

- 确保学员在学习区的安全和安保

- 确保给予所有的顾客(包括学员，家长，员工，来访者)进出学习管理区温暖和友好的接待;

- 确保给予所有的顾客离开学习管理区时温暖和友好的道别。

- 协助转达确保及时响应学员和家长的问询与需求。

- 将学员和家长���出的问题反馈给培训师，课程顾问，语言学习总监或中心经理

- 如有需要，在接待区协助

- 理解营运手册和行政程序，还要能够讲解迪士尼英语的教学计划和课程

学习区管理员岗位