第1篇 销售客服岗位职责

internal sales and customer service 内部销售(客服) orafol 欧瑞飞反光材料(厦门)有限公司,orafol,欧瑞飞 job description 具体职责:

1、 handling the enquiry from customer.

负责回答有关客户的询问。

2、prepare and make the quotation according to customer need.

根据客户需求负责提供基本的报价。

3、providing sales and product literatures to the customers.

为客户提供产品目录等资料。

4、ensuring the orders from the customers are accurate

确保定单的正确性

5、entering the orders timely and accurately into erp system

及时准确的将定单输入erp系统。

6、 confirming the lead-time with the customers

与客户确认发货时间。

7、handling quality claims from the customers

处理相关的客户投诉。

8、manage small-medium customer group as assigned by ps business unit manager.

根据个人安全防护业务经理的分配,参与并直接管理中小型客户群体的销售工作。

9、 the other tasks assigned by the ps business unit manager.

完成领导布置的其他任务。

person specification:资历要求

- >;3 years of service industry experience is preferred, especially on the job of customer services

三年以上工作经验者优先, 具备客户服务经验更佳。

- level-4 english level is preferred; strong verbal and written communications skills;

具有良好的口头表达和书写沟通能力,英语四级者优先。

- good with word/excel/power-point software, be familiar with erp system

灵活运用word/excel/power-point等,熟悉erp系统。

- excellent communication ability

具有优秀的沟通能力