第12篇 remedy工程师岗位职责

main responsibilities: 主要职责

· in-depth operation and support of all remedy systems used within nsg globally

对nsg集团在全球范围内使用的remedy系统进行深入运作和支持

· reports creation

报表制作

· daily queue review

队列日常事务处理与回顾

· troubleshooting in remedy area

remedy系统的故障排除与解决

· lead or contribute to projects identified throughout the year to support nsg

主导或参与nsg集团确定的年度项目

· support and co-ordinate itil based processes

支持和协调基于itil的流程

required skills: 技能要求

· speak fluent in english

英语口语流利

· knowledge about it technologies

掌握相关it技术知识

· fully understand current microsoft operating systems and system tools

充分了解当前的microsoft操作系统和系统工具

· ability to analyse

具备一定分析能力

· general knowledge of sql

具备基本的sql知识