第6篇 空运操作主管岗位职责

空运操作主管 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:

support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.

primary responsibilities:

1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.

2. take lead for new account on board incl. but not limited to sop review and implementing.

3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.

4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business

5. ensure the service deliveries in accordance with our customers’ requirements.

6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.

7. conduct the on-job training for new staff and monitor the performance review for team members.

8. ensure team member update finance system correctly and accurately.

9. work as team role model for operation & customer service quality / attendance performance.

10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.

additional responsibilities:

1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.

2. at least 1-2 years of team management experience or working experience in a-class international forwarding company is preferred.

3. familiar with the procedure of airfreight operation and forwarding related knowledge.

4. fluent in both oral and written english and chinese, cet-4 or above.

5. high sense of responsibility, good team spirit and be able to work under pressure.

6. good sense of customer service and good problem-shooting capability.

7. good interpersonal and communication skills.

8. good microsoft office operation skills.