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分析仪器售后技术支持工程师 1.英语良好,分析仪器维修&安装经验,xrf/xrd仪器维修经验优先。
2.颗粒大小、流变学、zeta电位测量或图像分析等基本原理,具有以上领域的工作经验者优先。
3.材料及化学相关专业优先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and external customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任职资格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work experience.
very good team work player and communication skill.
initiative and be interested in customer service.
experience of instrumentation maintenance desirable, especially refer to xrd or xrf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work experience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives. 1.英语良好,分析仪器维修&安装经验,xrf/xrd仪器维修经验优先。
2.颗粒大小、流变学、zeta电位测量或图像分析等基本原理,具有以上领域的工作经验者优先。
3.材料及化学相关专业优先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and external customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任职资格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work experience.
very good team work player and communication skill.
initiative and be interested in customer service.
experience of instrumentation maintenance desirable, especially refer to xrd or xrf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work experience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives.