第1篇 资深技术顾问岗位职责

资深peoplesoft技术顾问 oracle甲骨文 甲骨文(中国)软件系统有限公司,oracle甲骨文,甲骨文,甲骨文(中国)软件系统,甲骨文中国,甲骨文北京 8年以上工作经验,精通peoplesoft升级/开发等,英语读写,能适应短期出差,base南山。

key objective:

contribute to the profitability of oracle customer services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction.

responsibilities:

• develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning

• provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management

• ensure readiness for new product/feature introduction

• deliver solutions to customers, debug for customers, and ensure product quality

• depending on experience level, may address complex and critical customer issues requiring high level of technical expertise and business acumen

• provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability

• forming effective professional relationships with oracle technical account managers, oracle product support and customer, at all levels, to ensure customer satisfaction with oracle's products and support organization

relevant experience and training:

- b.a./b.s. in a technical field or equivalent experience required

- minimum 8 years of it experiences, at least 5 years of solid experience in providing functional/ technical support on peoplesoft hcm, fscm

- knowledge on peoplesoft hcm, fscm or campus solutions

- experience on peopletools development, e.g. ae, ci, ib, query, sqr, bi publisher

- familiar with different kinds of peopletools

- solid peoplesoft upgrade experience

- knowledge on middleware, mainly tuxedo and weblogic

- knowledge on various os platforms especially linux and unix

- able to handle database issues, mainly oracle and sql server

- able to handle peoplesoft or db performance issue is a plus

- experience on stress test tool / peoplesoft test framework is a plus

- self-motivated, able to work independently and under pressure

- good communication skill and fluent in english and mandarin, cantonese is preferred