第7篇 dealer quality management director 经销商质量管理总监岗位职责描述岗位要求

职责描述：

•set up dealer quality improvement system covering sales and customer service including dealer standard audit， mystery shopping， customer satisfaction survey， etc.

建立覆盖销售和售后的经销商质量管理体系，包括经销商标准审计，密采，满意度调研等。

•integrate internal resource to optimize business process， set up service related customer complaint quick reaction system and improve customer satisfaction

整合公司内部资源，改善业务流程，建立服务端的客诉处理快速反应机制，推动客户满意度提升

•other dealer quality & customer satisfaction measurement and improvement activities

其他经销商质量及客户满意度测评和改进活动

•making dealer annual commercial policy and dealer annual award policy.

制定经销商年度商务政策和经销商年度奖励政策

•analyze on dealer profitability and support sales team making decision on sales policy对经销商盈利性进行分析并支持销售团队决策

•effective team management. guide motivate and push team members to finish their jobs

高效管理团队，指导、激励和推动团队成员完成各项工作

•organize dealer investor’s engagement activity

组织经销商投资人活动

•other assignments from the supervisor 其他主管交付的各项事宜

key performance measurement

•integrate and set up dealer quality system covering sales and customer service

整合及建立覆盖销售和售后的经销商质量体系

•improve customer satisfaction

提升客户满意度

•set up dealer annual commercial policy to improve sales， customer service and quality kpi

合理制定年度商务政策，提升销售、售后及质量业务指标

职位要求：

•bachelor degree or above 本科及以上学历

•fluent written and spoken mandarin and english are essential 流利的普通话和英语口语能力

•at least 10 years working experience in automotive industry， above 5 years working experience in dealer quality management function 至少10年汽车行业工作经验，至少5年上经销商质量管理工作经验

•minimum 5 years management experience5年以上管理经验

•experienced in dealer quality management business and have good knowledge in dealer operation 熟悉经销商质量管理业务及经销商运营管理流程